> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellocobi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack Troubleshooting

> Fix common Cobi Slack setup and usage issues

Use this guide when Cobi does not answer, linking fails, or an artifact does not appear.

## Cobi does not respond in a channel

Check these first:

* Cobi was invited to the channel.
* Your message mentioned Cobi, used `/cobi`, or was inside a Cobi-owned thread.
* The Slack workspace is connected in Cobi settings.
* You are not using Slack as an external guest.

If Cobi still does not respond, ask a Cobi admin to reconnect Slack from **Settings** > **Integrations**.

## Cobi is silent in normal channel chatter

That is expected. Cobi only responds when:

* You mention Cobi.
* You DM Cobi.
* You run `/cobi`.
* You reply in a thread where Cobi already answered.

This keeps the bot from interrupting unrelated conversations.

## `/cobi link` says Slack is not installed

Slack must be connected from Cobi before account linking works. Ask a Cobi admin to go to **Settings** > **Integrations** > **Slack** and connect the workspace.

## `/cobi status` says your account is unlinked

Run:

```text theme={null}
/cobi link
```

Then click **Link account** and finish the flow in Cobi. Run `/cobi status` again after linking.

## Your link expired

Account links are short-lived. Run `/cobi link` again to get a fresh link.

## Cobi answered but the chart or table is missing

Cobi keeps the answer visible even if an artifact cannot be attached. Try:

* Asking for a narrower date range.
* Asking for fewer rows.
* Asking for a chart or table explicitly.
* Opening the answer in Cobi if the button is available.

If the issue continues, contact [support@hellocobi.com](mailto:support@hellocobi.com) with the channel, approximate time, and question text.

## Cobi asks what records you mean

Reply inside the same Cobi thread where the table or chart appeared. Cobi uses thread context only inside Cobi-owned threads.

## Cobi says it cannot access the workspace

The workspace may not be connected to the Cobi organization, or it may already be connected to a different Cobi organization. Ask a Cobi admin to check the Slack card in **Settings** > **Integrations**.

## Still stuck

Contact [support@hellocobi.com](mailto:support@hellocobi.com). Include:

* The Slack workspace name.
* The channel or DM where the issue happened.
* The command or message you sent.
* The approximate time.