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Account linking connects your Slack user to your Cobi user. This improves attribution and makes it clear who asked each question.

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How linking works

1

Confirm Slack is installed

A Cobi admin must connect the Slack workspace from Settings > Integrations first.
2

Run the link command

In Slack, run /cobi link.
3

Open the link

Click Link account in the private Slack response.
4

Confirm in Cobi

Finish linking while signed in to the Cobi account that belongs to the connected organization.
5

Check status

Run /cobi status to confirm your account is linked.

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Linked users

Linked users are attributed to their Cobi user. This is useful for audit trails, answer ownership, and support.

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Unlinked users

Unlinked users can still ask Cobi questions in a connected Slack workspace. Their questions are attributed to their Slack user instead of a Cobi user.

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External guests

External guests cannot use Cobi in Slack. If an external guest mentions Cobi, Cobi rejects the request.

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Common linking issues

IssueWhat to do
Slack is not connectedAsk a Cobi admin to install Slack from Cobi settings
Link expiredRun /cobi link again
Link already usedRun /cobi link again to create a new link
Wrong Cobi organizationSwitch to a Cobi user in the connected organization, then retry
/cobi status says unlinkedComplete /cobi link in Cobi
You only need to link once per connected Slack workspace.